Once you’ve placed your order successfully, please allow us up to 3 days to process it. We know that you can’t wait to try your new Hotcakes, so we only use express shipping for our orders. Normally, it takes 1-6 business days for the package to be delivered. Delays may occur from extreme weather conditions or due to Covid-19 restrictions. We kindly ask for your patience.

Cancellation is not possible. If you’ve made a mistake placing your order, please contact us at info@hotcakespolewear.com and we will help you.

If you are not happy with your order, don’t stress about it, you can probably return it .
Please make sure that your item is eligible for return and that you have checked thoroughly our refund policy.

If for some reason you want to return your order and get a different size/design instead, we’ve made it easier for you. Just send us back your original item and buy the new one. Returns Policy

As soon as we receive your returning item we will send you a full refund for it. This way you can get your new Hotcakes faster.

Please make sure that you’ve read carefully our returns policy.

Final sales items are not eligible for return. We understand that this can be tricky so please make sure you’ve read the sizing chart correctly. If you have doubts please contact us at info@hotcakespolewear.com

Yes, we ship internationally. For further information, please view our shipping policy.

After placing your order please allow us up to 3 days to process it. Once we ship your package, you will receive a tracking number to your email address. That way you can be a “stalker” and keep track of its whereabouts.

Our offices are located in Thessaloniki, which is located in Northern Greece. Greece is a member of the E.U.